How can we help?

What a check does, your first document, the intro offer.

• What Silvertext checks and how a scan works
• Your first check (paste or upload)
• The intro offer, what it includes and when it converts

Files, scans, code, and what the checker accepts.

• Accepted file types and size limits
• Checking a scanned PDF or an image (OCR)
• Checking source code

Scores, cards, sources, and sharing a report.

• What the scores mean
• Plagiarism cards and their sources
• Why a quoted passage is or is not flagged
• Downloading and sharing a report

One-click fixes, citations, styles, and undo.

• One-click fixes, ignore, and undo
• Adding citations (APA, MLA and Chicago)
• What Cite all does
• Switching citation style

How the AI likelihood works and what it can and cannot tell you.

• How the AI likelihood score works and its limits
• Sentence-level AI findings

What the grammar pass covers, dialects and regions.

• What the grammar pass covers
• Dialects and regional conventions

The languages we check and what happens with the rest.

• Supported languages, and what happens with an unsupported one

Credits, plans, prices, invoices, cancelling.

• How credits work
• Plans, packs and prices
• Cancelling, switching plans, and refunds
• Invoices and receipts

Sign-in, what we store, deleting your account.

• Deleting your account
• What we store and for how long
• Sign-in options and problems

The API, the MCP server, and the waitlist.

• The API and the developer waitlist

Stuck checks, refusals, and how to reach us.

• A check is stuck or failed
• The text is too short, or too long
• Contacting support