Ask here first
The help widget in the corner of silvertext.com and the app searches these articles and answers most questions on the spot. When it cannot, it hands you to a person from the same window.
Write to us
Use the contact form on silvertext.com, or email hello@silvertext.com. Messages from the form and from email land in the same queue.
Include what helps us find the problem fast:
- the address of the report from your browser, if it concerns a check;
- the email address on your account;
- for a billing question, the invoice number or the date and amount of the charge;
- a screenshot if something looks wrong on the page.
Response times
Support is answered by the people who build Silvertext, on US Eastern hours. You receive a confirmation when your message arrives and a reply within one business day, usually much sooner.
What we will never ask for
Your password (there is none), a full card number, or a code emailed to you for sign-in or deletion. Anyone asking for those is not us.