Privacy Policy

Silvertext is a product name of, and is operated by, Elowin Labs LLC, a Florida limited liability company. For the purposes of applicable privacy law, Elowin Labs LLC is the controller of personal information processed through Silvertext. This policy explains what we collect, why, who processes it on our behalf, and the choices and rights you have.

1. Information we collect

Account information. Your email address, name (if provided), and authentication identifiers, managed through our sign-in provider. We never see or store your password.

Content you submit. Text you paste or files you upload for checking, the extracted text, the resulting reports (matches, sources, issues, scores), and fixes you apply. Original upload bytes are deleted after text extraction; the extracted text and report are retained in your account so you can revisit them.

Billing information. Payments are processed by Stripe. We store Stripe customer and subscription identifiers, plan and invoice records, and — for fraud prevention — Stripe's non-reversible payment-method fingerprint token. We never store full card numbers.

Usage and device information. Product events (for example: a check started or completed), quota and credit usage, approximate region, and technical logs (IP address, browser type, timestamps) needed to secure and operate the Service.

Cookies. Essential cookies keep you signed in and the site working. Optional functional, analytics, and advertising cookies run only with your consent, which you can change any time via the cookie preferences control on the site.

2. How we use information

To provide and operate the Service (running your checks, storing your reports, enforcing quotas); to process payments and prevent fraud and trial abuse; to secure the Service and debug problems; to communicate with you about your account, receipts, and material changes; to understand product usage (with consent where required); and to comply with legal obligations. We do not sell your personal information, and we do not use your submitted text to train general-purpose AI models.

3. Your text, specifically

Text you check is processed to produce your report: it is segmented, selected passages are searched against public web sources, and analysis is performed by the model and search providers listed below under contracts that restrict their use of the data. Your text is never published, offered to other customers, resold, or used for advertising, and we configure providers not to use it to train their general models where that control is available.

4. Service providers (subprocessors)

We share information with providers only as needed to run Silvertext: Stripe (payments), Clerk (authentication), Vercel and Railway (hosting), Neon (database), Upstash (job queue), Anthropic (text analysis models and web search for source matching), and Resend (transactional email). Each processes data under its own security and privacy commitments and on our instructions.

5. Retention

Account content (text, reports, preferences) is retained while your account exists. Operational logs are kept for a limited period for security and debugging. Billing records are retained as required for tax and accounting. If you delete your account, your content, reports, usage history, and local billing profile are deleted and future renewals are cancelled; we may retain limited fraud-prevention records (such as the payment-method fingerprint), and transaction, tax, dispute, and security records, where legally required or reasonably necessary to prevent abuse.

6. Your rights and choices

You can access and update account details, manage cookie consent, cancel your plan, and delete your account directly from the Service. Depending on where you live (for example under the GDPR, UK GDPR, or US state privacy laws such as the CCPA/CPRA), you may also have rights to request access to, correction of, deletion of, or a portable copy of your personal information, and to object to or restrict certain processing. To exercise any of these, contact us or email support@silvertext.com — we respond to verified requests within the timelines the applicable law requires, and we do not discriminate against you for exercising your rights.

7. Security

Data is encrypted in transit, credentials are handled by our authentication provider rather than stored by us, payment data stays with Stripe, and access to production systems is restricted. No system is perfectly secure; if a breach affecting your personal information occurs, we will notify you as required by law.

8. International transfers

We operate from the United States and our providers process data in the United States (and, for some providers, other regions). Where data is transferred from jurisdictions with transfer restrictions, we rely on our providers' recognized transfer mechanisms.

9. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us personal information, contact us and we will delete it.

10. Changes to this policy

We may update this policy as the Service evolves. For material changes we will give notice (for example by email or in-product) before they take effect. The "Last updated" date above always reflects the current version.

11. Contact

Elowin Labs LLC (operating Silvertext) · Lake Worth Beach, Florida, USA · support@silvertext.com. If you have an unresolved privacy concern, you may also have the right to lodge a complaint with your local supervisory authority.