Cancel
Open Account → Subscription, choose Manage subscription, then Cancel subscription. It takes a few clicks and no message to support. Cancelling stops the next charge; your plan stays active until the end of the period you already paid for, and every report stays open and downloadable afterwards. Purchased packs keep working. Changed your mind? Resume plan on the same page undoes it before the period ends.
Switch plans
Open Account → Subscription and choose Change plan to move between Weekly, Monthly and Annual at any time. The dialog shows what the change does before you confirm.
- Moving up (Weekly to Monthly, or either to Annual) takes effect right away. You are charged the new plan price less credit for the unused part of the period you had paid for, the exact amount is shown before you confirm, and your new billing period starts that day. Credits you had already used in the old period carry over; the rest of the new allowance is available immediately.
- Moving down (Annual to Monthly, or either to Weekly) takes effect at the end of the period you already paid for. Nothing is charged or refunded for the change, you keep your current plan and credits until then, and the new plan starts on your renewal date. The page shows the date, and you can withdraw the change before then with Keep on the same page.
- During the intro offer, choosing another plan keeps the offer running as it is; the plan you picked starts when the offer ends. Nothing is charged today.
- Switching while a cancellation is scheduled withdraws the cancellation.
- If your last payment did not go through, update your card first (Update payment); the plan can be changed right after.
Refunds
Payments are non-refundable except where the law requires it or where a refund was stated at purchase. If something went wrong with a charge (a duplicate, a charge after you cancelled, a check that failed and still billed), write to us from the contact page with the date and amount and we will put it right. A full refund ends plan access and cancels future renewals.
The intro offer
The intro offer converts automatically to the Pro plan chosen with it (Pro Weekly unless another plan was chosen) at the end of its period unless you cancel first. Cancelling during the offer keeps access until it ends and prevents the conversion.
Receipts
Every charge sends a receipt to your account email. See the invoices article for downloading past receipts.