Terms of Service

Silvertext (the "Service") is a product name of, and is owned, hosted, and operated by, Elowin Labs LLC ("Elowin Labs", "we", "us", or "our"). References to "Silvertext" in these Terms mean Elowin Labs LLC doing business as Silvertext. These Terms of Service ("Terms") are a binding agreement between you and Elowin Labs LLC. By creating an account, purchasing a plan, or using the Service, you agree to these Terms and to our Privacy Policy.

1. The Service

Silvertext analyzes text you submit (for potential plagiarism against publicly available web sources, grammar and spelling, citation formatting, and signals of AI-generated content) and returns a report with suggested fixes. Results are automated estimates produced by software and machine-learning systems. They are provided for informational purposes, may contain errors or omissions, and are not a certification, guarantee, or legal determination of originality, authorship, or the absence or presence of plagiarism or AI writing.

2. Eligibility and accounts

You must be at least 13 years old to use the Service (or older where your jurisdiction requires). If you are under 18 (or the age of majority where you live), you may use the Service only with the involvement of a parent or guardian, who must agree to these Terms and make any purchase. The Service is currently offered to customers in the United States, Canada, Australia, and New Zealand. You are responsible for your account credentials and for all activity under your account, and you agree to provide accurate account information.

3. Plans, trials, and billing

Paid plans, prices, and included allowances are shown at checkout and on our pricing page. Taxes may apply based on your location.

Automatic renewal. Weekly, monthly, and annual plans renew automatically at the price and interval shown when you buy, and keep renewing until you cancel. The introductory offer’s price and length are shown beside the button that starts it and at checkout, and when it ends it automatically converts to the Pro Monthly subscription, at that plan’s price and interval, unless you cancel before the trial ends. You can cancel online at any time in Account > Subscription, with no email or support ticket needed. Cancellation takes effect at the end of the current trial or paid period, and access continues until then (see section 5). Before an annual plan renews, we email you a reminder.

Price changes. If we change the price of a plan you are on, we will email you at least 7 days before the new price applies, and you can cancel before it does.

Payments. Paid plans are sold by Stripe, through its Link merchant-of-record service, which bills your subscription, collects any tax, and handles refunds and payment disputes; Link’s terms and privacy policy apply to payment data. We do not store full card numbers. We may suspend access after a failed payment while collection is retried. Prices for customers in Australia and New Zealand are shown and charged in Australian or New Zealand dollars and include GST.

4. Credits

Plans include the credit allowance shown when you purchase or renew. Checks are billed in credits per started 250-word portion of the text you submit, at the rate shown on our pricing page (currently 150 credits per 250 words). Annual subscriptions receive their allowance in monthly quota periods. Unused plan credits expire at the end of each quota period and do not roll over. Separately purchased credit packs do not expire. Promotional or support credits we add to your account may carry an expiry date, which is shown in your account. Credits are reserved while a check is processing and charged when it completes successfully; plan credits are used before purchased credits.

Auto-refill. If you turn on auto-refill in your account, you authorize us to charge your saved payment method for the credit pack you selected, at the price shown when you turned it on, each time the credits you can spend fall below the threshold you set. Automatic purchases are limited to the number of charges and the total amount per period shown beside the setting, and stop if the pack’s price or size changes until you confirm the new terms. You can turn auto-refill off at any time from your account, and credits it purchases do not expire.

5. Cancellation and plan changes

You may cancel or change your plan at any time from your account (Account > Subscription), no email or support ticket required. Cancellation takes effect at the end of the current paid period, and access continues until then. Canceling during the introductory offer stops it from converting, and access continues until the offer ends. When you change plans, proration is calculated by Stripe and usage already consumed in the period carries into the new plan. Requesting deletion of your account stops future renewals immediately; the account itself is deleted 30 days after you confirm the request by email, and you can cancel the deletion at any point in that window.

6. Refunds

Payments are generally non-refundable, except where required by law or expressly stated at purchase. If a charge looks wrong (for example a duplicate, or a renewal charged after you canceled), contact us and we will put it right; refunds are issued through Link as the merchant of record. Where a full refund is issued, plan access ends and future renewal is canceled. Nothing in these Terms limits rights you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or Canadian provincial consumer protection law.

7. Acceptable use

You may only submit text you own or have the right to submit. You agree not to: (a) submit unlawful content or content that infringes another person's rights; (b) attempt to probe, disrupt, overload, or gain unauthorized access to the Service; (c) resell, sublicense, or provide the Service to third parties as your own offering without our written agreement; (d) use automated means to access the Service other than interfaces we provide; or (e) use the Service to violate academic, professional, or institutional integrity policies that apply to you. You remain solely responsible for how you use reports and for complying with the rules of your school, employer, or publisher.

8. Fraud prevention

The introductory trial is limited to one per customer. To enforce this, we use non-reversible payment-method identifiers provided by Stripe (never full card numbers). Checkouts that violate market, duplicate-subscription, or trial-abuse rules may be automatically canceled and refunded.

9. Your content and our license to operate

You retain all rights to the text you submit. You grant Elowin Labs LLC a limited, worldwide, non-exclusive license to host, process, transmit, and display that text and the resulting reports solely to provide, secure, and improve the operation of the Service. We do not publish your text, sell it, or use it to train general-purpose AI models.

10. Our intellectual property

The Service (including its software, design, branding, and content other than yours) is owned by Elowin Labs LLC or its licensors and is protected by intellectual property laws. "Silvertext" and associated logos are trade names of Elowin Labs LLC. These Terms grant you no rights in them except the limited right to use the Service.

11. Third-party services

The Service depends on third-party providers (for example: payment processing, authentication, hosting, and model inference). Their availability affects ours; where a provider outage disrupts the Service, we will make reasonable efforts to restore it promptly.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELOWIN LABS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT REPORTS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELOWIN LABS LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Termination

You may stop using the Service and delete your account at any time; a deletion you request is confirmed by email, locks the account, and is carried out 30 days later unless you cancel it. Canceling a paid plan does not delete your account or content by itself; once an account has no active plan and no remaining purchased credits, each report is kept for 6 months from the last time it was opened and then removed, after an email warning. We may delete an inactive account (one with no active plan, no remaining purchased credits, and no sign-in for approximately twelve months) after sending at least two email warnings to the account's address; signing in at any point keeps the account. We may also suspend or terminate access for breach of these Terms, suspected fraud or abuse, legal requirements, or discontinuation of the Service, with notice where practicable. Sections that by their nature should survive termination (including 9, 10, 12, 13, and 16) survive.

15. Changes to the Service or these Terms

We may update the Service and these Terms. For material changes we will give notice (for example by email or in-product) before the changes take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. Courts located in Palm Beach County, Florida have exclusive jurisdiction over disputes not subject to another mandatory forum, and each party consents to their jurisdiction. Nothing in this section limits consumer rights that cannot be waived under the laws of your place of residence.

17. Contact

Elowin Labs LLC (operating Silvertext). Questions about these Terms: contact us or email hello@silvertext.com.